CUSTOMER CARE

Thank you for stopping by.  As an artist, I strive to complete and design original one of a kind work of art.  Plagia is not something I take lightly so if you come across a design similar to the one you purchased, please let me know. 

All work of art found on this site are protected by Canadian copyright law.  

Have any questions or concerns? 

I'm always ready to help!

 

 

Call me at

450-578-1604

or send me an email to:

info@christianefortin.com

RETURNS

VISUAL WORK OF ART:  I stand behind my work and will accept returns if you are unhappy with your purchase.  It must be in perfect condition and returned following the instructions below.  

WEARABLE ARTWORKS:  Returns and exchanges are accepted up to 10 days after the original delivery date.  Take note that we are not responsible for any return fees.

 

We have the right to refuse any returns or refunds on certain products if the products have been washed or are not in their original packaging with all tags still attached, have been damaged during the return transport, or if a copy of the original bill is not included,

 

HOW TO RETURN SOMETHING

In order to return an article, you must request a Return Authorization Number.  To request this number please email me at info@christianefortin.com.   In the subject line, write  REQUEST - RETURN AUTHORIZATION NUMBER   Take note that there will be no refund without this number. I will gladly speak with you to talk about a possible exchange. a commission replacement or a refund. 

 

Refunds will be credited to your original method of payment - PayPal refunds will be credited directly to your PayPal account when your parcel has been received. Shipping fees are non-refundable.

When sending back your return, I strongly suggest sending your package with a tracking number or insurance as I will not be responsible for missing, damaged in transport or lost packages.

FAQ

Do you provide International delivery?

 

Yes, we can provide International delivery but before doing so,  we like to confirm delivery rates with a few companies in order to offer the best possible price and service. 

 

To request an international delivery please communicate with us via email using the following address:  info@christianefortin.com.    In the subject line indicate: INTERNATIONAL DELIVERY REQUEST

Make sure to tell us the details of your request:  Name of the item,     SKU # - your complete address including the country and the ZIP. code (postal codes).

We will verify the delivery cost using our Canadian post services and  Federal Express (FEDEX) .   Take note, we will not be responsible for customs fees which may apply to your deliveries.

 

 

How do I return an item?

 

You have up to 10 days to return an item.  In order to do so, you must first communicate with Christiane via email using:  info@christianefortin.com to request an authorization number.  Make sure to have your original packaging and receipt, Also to be credited your item must be unwashed, in excellent condition and all tags must still be attached. For an art painting, make sure it is well wrapped in the original packaging.  We will not refund an art piece that arrives broken due to bad return packaging.  

 

How do I track my order?

 

Once your purchase has shipped we will email you a tracking number for you to follow.  

How can I contact your couriers?

 

In the email sent to you regarding your tracking number, you will know whom to contact.

What are your delivery options?

 

Depending on your area we try to find the cheapest price available but we mostly work with FEDEX on International deliveries,  Canada Post, and United States Parcel Services for North America.  If you would like a different shipping company please let us know ahead of time. 

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2000- 2020 Christiane Fortin 


THE ARTWORKS ON THIS SITE ARE PROTECTED BY THE CANADIAN COPYRIGHTS LAWS 

  REPRODUCTION IS PROHIBITED WITHOUT  THE CONSENT OF THE ARTIST